The Portakabin Group has launched a warranty package for its
buildings, which it thinks will raise the benchmark for the modular
industry.
The companies within the group, Portakabin and Yorkon, are now
offering a 20-year structural warranty and a five-year product
warranty on new buildings.
The warranty package is part of a new customer charter designed to
set out the group's commitment to delivering every project to the
highest standards.
Portakabin Group sales director Keith Blanshard said: "We're
sending out a clear message. We want to provide our customers with
complete peace of mind. If we fail to deliver on the promises set
out in our customer charter, our customers will benefit from an
additional six months' product warranty.
"Our new warranty and customer service package demonstrates our
commitment to raising awareness and changing perceptions about the
benefits of offsite construction by setting a new quality and
service benchmark," he added.
Portakabin also hopes the warranty will change the perception of
its products.
"A big problem for us is people's perception of what we actually
offer. People think we only offer temporary, single-cell
accommodation, which just isn't the case. We build nurseries,
hospitals, offices, shops and even flats with our Yorkon range of
products," Blanshard said.
Warrender Primary School is the first customer to benefit from the
new warranty package. The Hillingdon-based school needed a new
classroom for its reception pupils so the existing room could
become an IT suite.
Alan Taylor, a governor at the school with responsibility for
co-ordinating the project, said: "The fact that the building fabric
is covered for five years and the structural load bearing elements
for 20 years, means that we have complete peace of mind as any
problems we may encounter with the building will be rectified
quickly under the warranty."
The five-year product warranty covers the external fabric of a
building, including the steel structure, floor, walls and roof
panels, as well as external windows and doors.
The 20-year structural warranty covers the load bearing elements of
a building such as the external walls, floors, roof and columns.
Both warranties are in addition to independent certification of
Portakabin buildings design life from the British Board of
Agrement.