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Technical Manager

Client Overview:
Our client offer specialist services to the high-tech sector to meet the needs of their growing client base, these include: Postponed Manufacturing, Service Parts Logistics, Reverse Logistics & Disposal, Repair Services, and Installation

Role, Purpose and Summary Objectives:
- To manage the technical support for the repair business and support the general on going growth.
- Own and develop relationships with all set top box manufacturers and manufacturers of related products.
- Own the transfer of technical training and conformance of all repaired output.
- Ensure that the strict accreditation and technical standards required by the set top box manufacturers are met and exceeded
- Be the unit technical representative at all technical forums.
- To ensure that all customers SLA and KPI's are met and exceeded.
- To lead, manage and develop the Technical Team within the Repair Centre, and create a culture of continuous improvement within which all team members are able to participate.

Key Relationships and Interfaces:
- Account Director, Head of Repair and other managers in the Sky account
- Suppliers, particularly the Set Top Box manufacturers
- Internal and external partners
- Some Divisional staff and managers
- Technical Trainers
- Technicians - All levels
- Technical and general service contacts in all manufacturers
- Conformance teams
- Quality Manager

Budgetary Responsibility:
- Ensuring that all Technical Equipment is purchased to budget, training carried out to business requirements and quality delivered within agreed KPI levels.
- All investments in improvement activity have calculated payback.

Accountabilities:
- Direct involvement in the recruitment strategy for generating a successful and fully compliant workforce of multi skilled technicians.
- Maintenance of Technical Databases to cover manufacturer specific Service Manuals, Engineering bulletins, software files ensuring that all elements of manufacturer accreditation are maintained.
- Design and management of Technical Training Centre to develop existing staff and new recruits.
- Ensuring tools and techniques are an integral part of the Repair Strategy.
- Maximising the Repair Centres development potential by ensuring all industry trends and changes are monitored and incorporated into the Continuous Improvement Plan
- Ensure there is a robust training and development programme at all levels
- Support and influence layout / configuration of Repair Centre
- Provide reporting fault trends and set top box failure rates based on model type and business stream
- Maintain creditable relationships with all manufacturers and lead the UTL relationship with them
- Control all manufacturer audits & training records
- Technology focus at industry events on UTL behalf
- Man marking of key technical contacts with set top box manufacturers and Sky technical product
- Supporting the Head of Repair
- Ensuring all new products are introduced on time and in budget, and with technical support

Qualifications and Experience:
- Experience within a fast moving electronic consumer product repair environment including people management
- Proven experience at building relationships with Set Top Box manufacturers
- Sound understanding of reverse logistics trends and activities
- Demonstrable Technical experience within a high volume fast moving environment (Ideally IT, Set Top Box or Telecoms related)
- Continuous improvement - proven capability of process design, process improvement
- Sound understanding of Health & Safety legislation
- Sound understanding of training and motivating a team to achieve the goals
- Experience of managing large technical teams
- Ideally degree qualified in Maths/ Science
- Technical qualification (Ideally production or engineering)
- Communication skills
- Ability to adapt and change rapidly

Capabilities:
- Influencing and Negotiation
- Planning and organisation
- Delivering Results
- Customer Focus
- Developing Others and Managing People
- Commercial awareness
- Business sector Knowledge
- Networking
- Practical understanding of 'lean'

To apply for this position, candidates must be eligible to live and work in the UK

Matchtech Group Plc is acting as an Employment Agency in relation to this vacancy.